It appears that something happened in the middle of the night (on the East coast) to affect Turbine’s services. Not only is LOTRO down but all of Turbine’s web sites and other games seem to be affected.
No official news on the outage has been posted on the alternate sources of Twitter and Facebook as of yet. Given my experiences with server outages, they probably want to be sure the cause is discovered and a recovery plan is in place before addressing the public with an ETA on when services will return. Plus – It’s crapping early for us on the East coast!
Not trying to make excuses for Turbine. I know folks are upset about not being able to play and I would be too if it were my prime playing time. However, these things do happen and they’re typically not the fault of a single person tripping over a cord or hamsters dying, etc. It’s usually something along the lines of hardware failure or power outage that is the culprit.
Turbine wants you to play their games and wants their websites to be active and I’m sure they are working hard to get things back up so you can get back into Middle-earth.
I will update this post when we have some official communication from Turbine about the outage.
Update 7:00am EDT: All sites and game servers are once again available.
Update 11:11am EDT: Sapience has posted in the forums an update on the situation but the primary cause is still unknown at this point.
We’re still investigating the root cause for the outage, but we do know that this was a sort of ‘pefect storm’ that impacted both primary and secondary sytems.
There are a lot of assumptions being made in this thread and honestly most of them are wrong. The nature of last night’s issues are entirely based in hardware and connectivity failures. The way they unfolded caused a cascade of issues that lead to communication issues both internal and external (with our International GM and CS teams).
For the record, the entire community team is on call 24/7. Community Managers like myself and Tolero (DDO) are on call 24/7/365 including vacations and Holidays with very rare exceptions. No one ever hesitates to call us at 2am if need be. It’s the job and we’re happy to do it.
That said, the nature of last nights issues was such, as noted above, that communications were impacted.
We’ll continue to investigate the root cause. We’ll address the issues and failures we discover, and will adjust policies where we discover they are needed as a result of those investigations.
We’ll share what information we can when we can and if we can. It’s probably worth noting that investigations like this usually are not done in a day, but over several days.
Source: Forum Post